Use case library

Shapes of work teams hand Claude Tag in Slack, each with prompts to paste. See triage, catch-up, docs and tickets, project tracking, data, deals, monitoring, and bug fixes.

Each use case below links to a page with prompts to paste, what it needs connected, and how to set it up to run on a schedule or watch the channel instead of asking each time.

If @Claude doesn’t autocomplete in your workspace, your admin hasn’t enabled Claude Tag. Send them the setup guide.

All use cases

Use case	Who it’s for	What Claude does	Connections needed
Catch up	Anyone	Summarizes a thread, a channel, or what’s waiting on you	Nothing
Work from your own channel	Anyone	Answers scratch questions, digests channels you don’t follow, and chases what you said you’d do	Nothing (issue tracker or GitHub optional)
Triage requests	Support, ops, IT, any intake channel	Answers what it can, flags duplicates, routes the rest, rolls up themes	Nothing (issue tracker optional for filing)
Turn threads into docs and tickets	Anyone	Produces a decision doc, status memo, ticket, or send-ready reply from a discussion	Nothing (Drive or issue tracker optional)
Track projects and chase approvals	PMs, leads, anyone running a project channel	Posts standing status digests; follows up on stalled sign-offs	Nothing (issue tracker optional)
Find answers in your docs	Anyone	Looks up policies, runbooks, prior decisions; replies with the source	Google Drive, Notion, or Confluence
Review documents against a checklist	Ops, compliance, anyone reviewing against criteria	Checks documents in a connected tool against a checklist or policy; posts findings per item	Google Drive, Notion, or Confluence
Answer data questions	Analysts, data-adjacent teams	Runs warehouse queries, returns charts; or charts from Slack history alone	BigQuery, Snowflake, or Redshift (charts from Slack need none)
Fix bugs	Engineering	Reproduces the bug, opens a draft PR, follows CI to green	GitHub (Datadog, Sentry optional)
Work with GitHub	Engineering, anyone with repository questions	Answers repository questions in-thread, watches pull requests for you, turns postponed chores into draft PRs	GitHub
Watch monitors and alerts	On-call, SRE	Checks dashboards on a schedule; investigates alerts before anyone asks	Datadog, Sentry, or PagerDuty
Pull deal and account state	Sales, customer success	Answers account questions in-thread; pre-call briefs; weekly pipeline digest	Salesforce, HubSpot, or Gong
Claude Tag for marketing teams	Marketing	Answers policy questions from team docs, drafts from campaign threads, checks lead state, posts a weekly metrics digest	HubSpot or Salesforce, plus Google Drive or Notion; BigQuery or Snowflake for the metrics digest (varies by recipe)

Use cases by connection

A connection is a tool an admin linked for the channel. Each one adds a category of work; ask @Claude what can you access from this channel? to see which your channel has.

Connection	Examples	What it adds
Knowledge and docs	Google Drive, Notion, Confluence	Find answers in your docs
Issue tracking	Linear, Jira, Asana	Turn threads into tickets, track projects
Data warehouse	BigQuery, Snowflake	Answer data questions with charts
Go-to-market	Salesforce, HubSpot, Gong	Pull deal and account state
Monitoring	Datadog, Sentry, PagerDuty	Watch monitors and alerts
Code	GitHub	Fix bugs, open pull requests, follow CI

If a connection your work needs is missing, an admin can add it.

Related resources

• Prompt library: the prompts from every entry, plus the operational ones, on one page
• Good habits: make any of these reliable
• Set up routines: turn any entry into a scheduled job